Refund policy

Customer satisfaction is important to us. However, due to the nature of automotive filtration products, returns and refunds are subject to the following conditions.

Eligible Returns

Returns are accepted only if:

An incorrect product has been delivered.
The product has been visibly damaged during delivery.

Customers must report such issues on the same day of delivery. Damage claims should be reported immediately upon receipt and, where possible, before accepting the shipment.

Product Condition

Returned products must:

Be unused.
Be in their original packaging.
Include all supplied accessories and documentation.
Be returned in the same condition in which they were received.

Exchanges

Exchanges are only offered when an incorrect product has been supplied by Hengst.pk.

Customers requesting an exchange are responsible for:

Return shipping charges.
Shipping charges for the replacement product.

Manufacturing Defects

Products are covered only against verified manufacturing defects.

Customer Cancellation

If a customer requests cancellation after payment has been successfully processed, any applicable government taxes, banking charges and payment gateway processing fees will be deducted from the refundable amount.

Refund Processing

Approved refunds will be processed through the original payment method or an alternative method determined by Pioneer Automotives.

Refund processing times may vary depending on banks and payment service providers.

Non-Returnable Products

Returns will not be accepted if: